1. Pre-delivery (after-sales preparation)
After the installation is completed, the whole house is debugged and leveled, and the site is cleaned; the warranty card, maintenance manual, and after-sales contact information are delivered; the project drawings + batches + acceptance files are established, and each item is permanently retained.
1. Pre-delivery (after-sales preparation)
After the installation is completed, the whole house is debugged and leveled, and the site is cleaned; the warranty card, maintenance manual, and after-sales contact information are delivered; the project drawings + batches + acceptance files are established, and each item is permanently retained.
2. Acceptance of repair reports (4-hour closed-loop registration)
Support multi-channel repair reporting through 400 hotline, after-sales butler, and work order system; rapid screening: remote guidance and resolution of minor problems, immediate work orders for accessories/board issues, simultaneous spare parts stocking, and differentiated warranty/manual paid repairs.
3. Dispatching orders to your door (fixed time limit)
Door-to-door service is provided 24 hours a day in urban areas, 48 hours within the province, and 72 hours outside the province; weekend/night emergency repairs are available for emergency office failures. We have our own technicians + regional spare parts warehouse, and no outsourced casual workers are required.
4. Standardized processing of on-site maintenance
Non-human damage covered by the warranty: accessories, labor, and on-site visits are all free of charge; problems can be debugged and fixed on-site; damaged plates/special-shaped customized parts are registered on-site, and will be replaced on-site twice after being re-customized; the same fault will be replaced if it is not repaired twice. Labor/over-warranty only charges the cost of accessories.
5. Closed loop of acceptance and archiving
After the repair is completed, the customer signs the on-site acceptance and keeps comparison photos before and after; the work order is filed into the project file, and the entire process is traceable.
6. Return visits and proactive maintenance
Satisfaction return visit within 3 days after repair; free on-site inspections for large and medium-sized projects 1-2 times a year, issuing formal maintenance reports, and regular maintenance reminders.
7. Lifelong after-sales service (unique to office furniture customization factories)
After the warranty expires, original accessories and special-shaped customized replacement parts will be provided for life; value-added services such as disassembly, assembly and shifting, renovation and color change, and additional customization are supported.
